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Support Center

How can we help?

Guides, FAQs, and support for Fliqer

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Contact Support

Need direct assistance? We're here to help.

support@fliqer.app

Typical response time: 24-48 hours

Getting Started

1. Install

Download Fliqer from the App Store and launch the app.

2. Access

Allow access to your Photo Library to load your videos.

3. Extract

Select a video and tap the shutter button to save frames.

Common Questions

Where are my frames saved?

Frames are saved to your iOS Photo Library. You can choose to save them in a dedicated 'Fliqer' album or directly to Recents. You can also select the format (JPG, PNG, or HEIC) in settings.

Does Fliqer upload my videos?

No. Fliqer processes everything locally on your device. Your videos and extracted frames never leave your phone, ensuring 100% privacy. All processing, including AI enhancements, happens on-device.

How do credits work?

Each extracted frame uses 1 credit. Base plan (free) users get 30 credits/month. Pro Monthly users get 300 credits/month ($2.99/mo). Pro Annual users get 5000 credits/year ($29.99/yr). Add-on packs never expire and can be purchased anytime.

What are AI enhancements?

Fliqer offers AI-powered enhancements for extracted frames: Normal (balanced enhancement), Blur Fix (reduces motion blur), and Noise Clean (removes digital noise). All enhancements are processed locally on your device using CoreML.

Can I sync my credits across devices?

Yes! If you sign in with Apple Sign In, your credits and account will sync across all your iOS devices. This is optional - you can use Fliqer without signing in.

What if I find a bug?

Please email us at support@fliqer.app with your device model and iOS version. We appreciate your feedback!

How do I grab a frame from a video?

In Fliqer, open a video, scrub to the moment you want, and tap the capture button to save that frame. On the website, use the Frame Grabber above: drop a video, move the timeline to the desired time, and click the capture button. The image is saved in full resolution (PNG or JPEG). You can grab frame at any timestamp — no upload, everything runs locally.

How to get video sequence as images?

To get a video sequence as images, use the step control: set the frame step (e.g. every 3 or 5 frames), move through the video with the timeline or step buttons, and capture each frame. On the web tool, pick a step value and use the capture button as you advance; on the iOS app, use the app’s sequence export. You’ll get a set of images for the whole clip or the range you need — ideal for storyboards, motion analysis, or archiving.

Pro Tip: You can organize your extractions automatically by enabling the 'Save to Fliqer Album' option in settings.
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